PROFESSIONAL EXPERIENCE

ELITE SECURITY AND STAFFING | SAN DIEGO, CA

SECURITY OFFICER (Oct 2023- Present)

Provide high-level security service to protect organizations, individuals, venue events.
Maintain high alert security during work against threats, terrorism, unauthorized access or vandalism.
Assisting in leadership with running shifts, giving task assignments, observing performances, helping cover lunches and breaks, problem-solving technical issues, and rapid response to emergency situations.
Handling writing incident reports and communicating attention of detail issues and reporting to risk managers.

FREELANCER | LAKESIDE, CA

CEO (since 2007- Present)

Develop customer relationships with business seekers looking for new/uplevel designs.
Built creative marketing services in design logos, posters, merchandise products, business cards, all in AI.
Code Design and Code Developed websites and service maintenance changes.
Handling multitasks working assignment involving (design and product material)
Providing clients with critical thinking strategies that can improve their business
Assisting with computer literate issues to troubleshoot technical equipment and software protection
Window Display Artwork for homes and business.

MITEK SYSTEMS | SAN DIEGO, CA

ANNOTATION COORDINATOR (Jun 2021- Jun 2023)

Lead and mentor colleagues (bilingual) across the U.S. and E.U. teams in assigned tasks.
Monitored, reassigned, and prioritized work for 15 colleagues.
Cross-trained and wrote document process steps instructions
Analyzed and presented technical issues about software use to the technician team.
Assisted providing attention to detail, time management for quality control and submitted work to other departments.
Collected and presented data reports to the Product Manager.

DOCUMENT MODELER (Apr 2019- Jun 2021)

Develop and maintain core products for government issued documents (i.e. driver license, identification cards.)
Test support government identification documents by classifier integration.
Classified and assured the finished product did not interfere with other existing data.
Assisted other departments in providing assigned tasks.
Document process steps instructions, data reports and quarterly output results.
Created work repo, commits, git pull merge, where all engineering teams submitted work for the final product.

DOCUMENT DATA ANALYST (Nov 2017- Apr 2019)

Collected analyzing government data for research, product and engineering teams.
Support new and upleveled government identification documents to meet through the new classifier integration.

PRIMERICA | SAN DIEGO, CA

REPRESENTATIVE AGENT (Mar 2017 - Mar 2018)

Distribute information to middle-income families about term life insurance investment and other financial products services and how important it is to have security for themselves and their loved ones.

EPSILON | SAN DIEGO, CA

DEALER SERVICES REPRESENTATIVE (Mar 2017- Aug 2017)

Assist with approval dealership enrollment forms and internal applications with data entry.

RALPHS | CHULA VISTA/ SAN DIEGO, CA

POSITION: (COURTESY CLERK/ CASHIER)- 2014- 2016

Assisting all of FOH responsibility and services to all customer request (. i.e. Go-backs, Carts, Bagging, stocking)

GILDSHIRE MAGAZINE | SAN DIEGO, CA

FRONT-END DEVELOPER (Mar 2013- Jan 2014)

Managed and designed the website landing pages for a startup business.
Right hand assistant to CEO supporting appointment scheduling, job interviews, calls, and marketing research.

INTERNET MATRIX | SAN DIEGO, CA

APPOINTMENT SPECIALIST (May 2012- Dec 2012)

Managed data entry for new/uplevel customers that closed a deal with the sales rep.
Responsible for inbound and outbound calls that required onboard scheduled appointments.
Assisted with customers inquiries about their services (. i.e. coaching, ticket request)
Managed calendar appointments for all customer meetings with account management team coaches.
Transparent with the sales rep and billing department when data entry is declined by missing information.

CUSTOMER SUPPORT COACH (Mar 2012- May2012)

Assisted with customers inquiries about their services (.i.e. coaching, ticket request)

HOSPITALITY WELL DONE, LLC | SAN DIEGO, CA

OFFICE ASSISTANT (2007- 2009 business closed)

Provide high level services to all department heads in a medium environment office.
Assisted the CEO and CFO with managing their calendar appointment, travel arrangements, incoming calls, errands, and preparing and distributing correspondence reports.
Assisted with inbound calls and outbound calls up-to 8 service lines.
Responsible assisting delivery mail to offices and with drop offs at the postal service office.

SKILLS

LANGUAGE: ENGLISH AND SPANISH OPERATING

SYSTEM: WINDOWS, MAC OS AND LINUX

PROFESSIONAL:

Customer Service, Customer Support, Microsoft Programs, Ring Central, Discord, Agile Methodologies, Cross Training, Public Speaking, Appointment Scheduling, Data Analytics, data Quality Control, Atlassian Jira, Project Management, Kayako Ticket System, Inbound/ Outbound Calls, Research Expertise, Organizational Filing.

HTML, CSS, JavaScript, Python, PHP, GitHub, WordPress, Machine Learning, SEO, Landing pages, JSON, Visual Studio, CMD, System Administration, Server Integration Services, Regression Testing, Photoshop, Illustrator, InDesign, Pro Create, Lightroom, 3D Design, Figma.

Field Operations, CPR Certified, Power to Arrest, Technical Training

SKILLS

LANGUAGE: ENGLISH AND SPANISH OPERATING

SYSTEM: WINDOWS, MAC OS AND LINUX

PROFESSIONAL:

Customer Service, Customer Support, Microsoft Programs, Ring Central, Discord, Agile Methodologies, Cross Training, Public Speaking, Appointment Scheduling, Data Analytics, data Quality Control, Atlassian Jira, Project Management, Kayako Ticket System, Inbound/ Outbound Calls, Research Expertise, Organizational Filing.

HTML, CSS, JavaScript, Python, PHP, GitHub, WordPress, Machine Learning, SEO, Landing pages, JSON, Visual Studio, CMD, System Administration, Server Integration Services, Regression Testing, Photoshop, Illustrator, InDesign, Pro Create, Lightroom, 3D Design, Figma.

Field Operations, CPR Certified, Power to Arrest, Technical Training

EDUCATION

CAREERWORKS (CompTIA A+ Training) SAN DIEGO, CA

CONCENTRATION: Cyber Security Certification Program

MINOR: CompTIA 220-1101 and 220-1102 (Certificate 2025)

PLATT COLLEGE SAN DIEGO, CA- B.A. OF SCIENCE DEGREE (school closed)

CONCENTRATION: Graphic Design, Digital Media, 3d Modeling and Video Production

MINOR: WebDesign and Development

AWARDS

MITEK 7TH HACKINLEARN CTO AWARD IN 2020 for Technical Excellence Award Transforming many manual steps (to upload, crop, resize an image and train a pose estimator model) in a single step through a UI integrated in an existing one, going from 4 minutes process to 50 seconds of work approximately. A big improvement and time saving project.